Services for SepaBean™ machines
Santai Science’s qualified service team offers a range of professional support options to ensure optimal performance and peace of mind throughout the lifecycle of your SepaBean™ machine.
These include on-site installation by certified engineers, customized user training, responsive after-sales technical support, extended warranty coverage, and our all-inclusive Worry-Free Package. Each service is designed to help you maximize system uptime, reduce research disruptions, and achieve consistent, high-quality results.
Contact us for pricing information.
Available Services
Installation Service (SSS001) | ||
Description | On-site installation by certified engineers & scientists, including instrument setup, testing, and validation. | |
Training Service (SSS002) | ||
Description | Initial or follow-up user training to ensure full system usage, tailored to your research workflow. | |
After-Sales Service (SSS003) | ||
Description | Ongoing technical support, software updates, and troubleshooting assistance after installation. | |
Warranty Service (SSS004) | ||
Description | Extended warranty covering repair or replacement of defective components within the coverage period. | |
Worry-Free Package (SSSWF01) | ||
Description | We offer a Worry-Free package plan designed to keep your instrument in optimal working condition at all times, minimizing disruptions and maximizing research efficiency.
Available additional services: Standard preventive maintenance to ensure long-term instrument reliability. Sample purification plan development with expert guidance tailored to your application needs. | |
